VegiBox Ordering & Delivery Information – Mango Season (March–June)
1. Order Processing & Delivery Schedule
During the Mango Season (mid-March to mid-June), orders placed
between Thursday 9:00 AM and Tuesday 9:00 PM will be processed on Wednesday or Thursday, depending on the arrival of mango shipments (typically Tuesday night or Wednesday night).
Orders will then be
dispatched via next-day courier delivery, arriving
Thursday or Friday accordingly.
2. Late Orders
Orders placed
after Tuesday 9:00 PM may still be processed
during the same week depending on stock availability from the latest shipment arrival.
If stock is unavailable, the order will automatically be processed
the following week as per the schedule above.
Customers are advised to
contact us on 07859035489 before placing late orders to confirm availability.
3. Mango Quality & Box Inspection
All mangoes are supplied in
sealed boxes as received from the source. Prior to customer collection or courier dispatch, we open each box to
verify the quantity and perform a basic quality check.
Please note that
weather conditions and courier handling may occasionally affect fruit quality. However, we take great care in selecting
premium quality Devgad Alphonso mangoes from Ratnagiri, and have been safely supplying them to customers in the UK for
over 8 years.
For best results during transit, we
strongly recommend that customers ordering larger quantities place multiple smaller orders. Ideally,
no more than 4 dozen mangoes should be ordered per box/order. Packing too many mangoes together can cause
heat build-up inside the box during transit, due to the natural warmth generated by the fruit. This may lead to
over-ripening or spoilage during delivery.
Splitting larger quantities into separate orders helps maintain
better airflow, temperature control, and overall fruit quality.
If you wish to order
more than 4 dozen mangoes, we recommend placing
separate orders accordingly. Please feel free to
contact us on 07859035489 to discuss larger orders so we can work together to ensure the
best possible quality of mangoes reaches you.
4. Natural Characteristics of Mangoes
Mangoes are a
highly delicate and natural fruit, and cold weather conditions in the UK may sometimes cause the skin to develop
dark spots or patches. This is a natural reaction to temperature changes and
does not necessarily indicate that the mango is spoiled.
We recommend consuming mangoes
within a few days of receiving them, and avoiding storage for more than
3–5 days.
Since mangoes are natural produce, it is
not possible to inspect the inside of each fruit without cutting it open. Occasionally, fruit that appears normal externally may have natural variations inside.
Additionally, when mangoes are harvested,
sap from the stem may drip onto the skin, which can later appear as a
dark spot once it dries (this is more common with certain varieties such as Paayri). In most cases, this does
not affect the quality of the fruit.
For these natural characteristics,
mango exchanges cannot be offered. Over the past
8 years, we have successfully supplied
thousands of dozens of mangoes with overwhelmingly positive customer feedback.
5. Returns & Claims
VegiBox operates a
No Refund Policy on all mango boxes and seasonal produce.
However, if an
entire box is found to be of unacceptable quality, we may review the case at our discretion, provided:
- We are notified within 1 hour of collection or delivery
- Photos or videos of each affected mango are provided
- A group photo of the entire box contents is submitted as evidence
6. Refund Exceptions
In rare cases where VegiBox decides to approve a refund
entirely at its discretion, an
administrative charge of 10% of the total order value will be deducted.
7. Courier Tracking
Once dispatched, customers will receive
tracking details via email or SMS from our courier partners (typically
ParcelForce, DPD, or other carriers) using the contact details provided during checkout.
8. Courier Delays
While our courier partners aim to deliver parcels safely and on time,
occasional operational delays may occur. VegiBox cannot guarantee delivery times once parcels are handed over to the courier.
9. Responsibility After Dispatch
Once an order has been
handed over to the courier, VegiBox cannot accept responsibility for the
condition of fruits, vegetables, seasonal products, or other items at the point of delivery.
If any issues arise, customers are encouraged to
record a video while opening the VegiBox and provide photographs as evidence, and we will review the matter
at our discretion.
Customers are responsible for providing
accurate delivery address details when placing orders. VegiBox cannot offer refunds for orders
lost or undelivered due to incorrect address details provided by the customer.
10. Weather Impact
Extreme
heat or cold weather conditions may occasionally affect the freshness of fruits, vegetables, or other products during transit. These are
natural factors beyond our control, and VegiBox cannot accept responsibility for such occurrences.
For any further information, please call us on 07859035489.
Ordering & Delivery Information for VegiBox Orders
1. Out of the Vegetable (12 options) available on the website - about 4 to 7 options change every Thursday Morning.
2. We only accept orders between Thursday 12pm onwards until following Tuesday 9pm
3. All Orders received between Thursday 12pm until following Tuesday 7pm, will be processed and dispatched following Wednesday / Thursday via next day delivery, delivered on Thursday/Friday. For local pickup orders, please call us on 07859035489 from Wednesday 4pm onwards to confirm your collection time (which will be either on Wednesday / Thursday evening after 7pm).
4. Customers will receive updates from our Courier partner (ParcelForce / DPD/ sometimes other) on email and / text on the mobile number provided while placing your order along with a link to track your parcel.
5. We do not have a return policy. There will be NO REFUND FOR ANY OF THE BOXES YOU BUY. Yes, if the whole box is not good, then we might deal with your case on a personal level, if we have been communicated within 1 hours of collection or receipt of shipment with a picture of each mango gone bad and a collective picture of all the mangoes in the box/boxes.
6. Once the orders are dispatched via Courier, VegiBox does not accept any responsibility for the condition of the vegetables/ fruits / seasonal / festive or any other items included in your order, at point of delivery. If we are informed about any issues with video while opening your VegiBox as received and pictures as evidence, we will certainly try to resolve the issue at our discretion.
7. We will not refund any money as we strictly operate on "No Refund Policy". If we decide to refund any orders (completely at our discretion), we will deduct 10% of the total order amount as administrative charges.
8. If you are late to place your order outside of the above mentioned time frame (as in point 1 to 3), we advise you to call us on 07859035489, before placing any orders.
9. Sometimes high temperatures or cold weather conditions may affect the freshness of Vegetables/ fruits or any other item from your order, which is a natural process and VegiBox cannot accept any responsibility for these issues.
For any further information, please call us on 07859035489.
